FAQs

How much does shipping cost and how long does it take?

Shipping is free! Delivery depends on your location but we ask to allow 7-14 days

How does the 30 day free returns and exchanges work?

On the off chance your product doesn’t like it or you would like to exchange, please email our support team and they will be able to provide you with a return shipping label and all the instructions you need.

Can I cancel or change my order?

Sure, as long as our fulfilment team haven’t already shipped your order. If they have please allow for the product to be delivered and leave it unopened so they can provide you with a return shipping label.

What if I put the wrong shipping address?

If the order has not been shipped yet email in with “URGENT order edit” in the subject title. The team will make any amendments, if it has been shipped they will work with you and the courier to have it redirected where possible.

How do I exchange or return my product?

Email us at harrypuggershop@gmail.com and we will organize a return shipping label for you.

My package went missing. What should I do?

Email us at harrypuggershop@gmail.com and we will look into it for you.